The state of FM operations

Who are the Facility Management professionals who took part in this study? We drew up a detailed profile of the respondents: their level of experience, education, roles performed, and the challenges they face on a daily basis. a dia. 

Here we explore how Facility Management operations are organised. We look at the hierarchical structure and the distribution of responsibilities across different teams to ensure efficiency in facility management. garantir a eficiência na gestão das instalações.

This section assesses the role of technology in FM. We investigated which software, platforms and digital tools are used to optimise operations, improve processes, and increase team efficiency. We investigated which software, platforms and digital tools are used to optimise operations, improve processes, and increase team efficiency.

How are the teams responsible for facility maintenance and operations structured, trained and managed? We analysed training practices, talent retention strategies, and working models adopted across the sector.

In this section, we focus on the maintenance methods used, including preventive, corrective, and predictive maintenance. We want to know how interventions are planned, what challenges have been identified, and what impact they have on the continuity of operationa.

We explored the sustainable practices applied to Facility Management. We identified energy efficiency measures, waste management strategies, emission reduction initiatives, and other actions that promote greener and more responsible operations.

This section analyses how suppliers and service providers are managed in FM, namely selection criteria, contract management, performance evaluation, and strategies to ensure quality services and compliance.

Here we looked into the application of health and safety regulations within Facility Management. We examined how companies ensure compliance with legal guidelines, promote safe environments, and train teams to minimise risks.

This section uncovers how procurement processes and FM budgeting are managed, including the challenges of supplier negotiations, cost control, and setting investment priorities.

How are companies adopting new trends and innovations in FM? We explored topics such as automation, IoT, sustainability, and new approaches that are reshaping the industry.

Here we analysed how FM performance indicators are tracked and reported. We wanted to understand which metrics are used, how the data is analysed, and what impact they have on decision-making.